FAQ’s

You have the choice! Shop as a guest for a quick checkout, or create an account to save your preferences, track orders, and enjoy a personalized experience on your next visit.

Yes, we do! For gift wrapping and personalized options, please mention your request in the order comments or contact us directly via WhatsApp for more details and special arrangements.

Absolutely! We offer seasonal sales and special promotions from time to time. Follow our social media and subscribe to our newsletter to stay updated on exclusive deals and limited-time offers.

Yes, completely! Our checkout is fully secure with SSL encryption, ensuring your personal and payment information is always protected.

Currently, we don’t offer installment plans. However, we encourage you to contact us via WhatsApp if you have specific needs or questions about payment options.

With our Cash on Delivery service, payment is simple—you pay when you receive your order. No upfront payment required!

For Morocco residents: Shipping is 35 MAD for orders under 250 MAD, and FREE for orders over 250 MAD. Delivery times typically range from 24 hours to 3 days, depending on your city.

Perfuma reserves the right to change these policies without prior notice or obligation to any party.

You can return unopened, unused, and undamaged items within 7 days of purchase for a full refund. After 7 days, returns and refunds are no longer accepted. Please ensure items are in perfect condition for eligible returns.

Yes, the customer covers return shipping costs. We recommend contacting us via WhatsApp before initiating a return to ensure a smooth process.

Yes, absolutely! If you’d like to exchange your fragrance for a different scent, we’re happy to help. Please contact us via WhatsApp to arrange your exchange.

Items must be sealed, unused, and undamaged to qualify for a return. This ensures we can confidently offer these fragrances to other customers.