Terms & Conditions - Perfuma Essence

Perfuma E-Commerce Platform

Website: https://perfumaessence.com/

Last Updated: January 2026

General Information and Acceptance of Terms
Definitions
User Eligibility and Account Creation
User Accounts and Account Security
Use of Website
Products and Services
Ordering and Contract Formation
Payment and Pricing
Delivery and Shipping
Right of Withdrawal (Cooling-Off Period)
Returns, Refunds, and Complaints
Intellectual Property Rights
User-Generated Content
Limitation of Liability
Indemnification
Privacy and Data Protection
Cookies and Tracking
Third-Party Links
Promotional Offers, Contests, and Sweepstakes
Modifications to Terms
Termination of Account
Governing Law and Dispute Resolution
Contact Information

1. GENERAL INFORMATION AND ACCEPTANCE OF TERMS

1.1 Agreement to Terms

These Terms & Conditions (« Terms ») govern your use of the website https://perfumaessence.com/ (« Website » or « Platform ») operated by Perfuma (« we, » « us, » « our, » or « Company »), an individual business entity operating under Moroccan law and registered in Temara, Rabat-Salé-Kénitra, Morocco.

By accessing, browsing, or using this Website in any manner, or by placing an order for products or services through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced herein. These documents collectively constitute the entire agreement between you and Perfuma regarding the use of this Website and the purchase of products.

1.2 Compliance with Moroccan Law

This Website operates in strict compliance with Moroccan law, including but not limited to:

Law No. 31-08 – Law Enacting Consumer Protection Measures (promulgated by Law No. 1-11-03 of February 18, 2011)
Law No. 53-05 – Law on the Electronic Exchange of Legal Data
Law No. 15-03 – Law on Electronic Commerce
Law No. 09-08 – Law on the Protection of Personal Data (as governed by the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel – CNDP)
Commercial Code (Law No. 15-95)

1.3 Legally Binding Agreement

These Terms constitute a legally binding contract between you (« User, » « you, » or « Customer ») and Perfuma. If you do not agree to all the provisions of these Terms, you must cease using this Website immediately. Your continued use of the Website constitutes acceptance of these Terms.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

Website: The e-commerce platform located at https://perfumaessence.com/ and all pages, features, and services accessible through it.
User/Customer: Any individual who browses, creates an account on, or makes purchases through the Website.
Products: All perfume and fragrance-related items offered for sale through the Website.
Services: All services offered through the Website, including customer support, consultations, and product information.
Personal Data: Any information relating to an identified or identifiable individual, as defined by Law No. 09-08.
Order: A request to purchase one or more Products from the Website, submitted through the ordering process.
Contract: The binding agreement formed between you and Perfuma following the acceptance of your Order.
Distance Selling: The sale of Products concluded by any means of distance communication without the simultaneous physical presence of the parties, as defined by Law No. 31-08.

3. USER ELIGIBILITY AND ACCOUNT CREATION

3.1 Eligibility Requirements

The Website and all Products and Services offered thereon are intended for use only by individuals who:

Are at least 18 years of age
Have the legal capacity to enter into binding contracts under Moroccan law
Are not prohibited from engaging in commercial transactions under any applicable law
Reside in Morocco or in any country to which we offer shipping (as indicated during checkout)
Are not located in a jurisdiction where the offer of Products or Services would be illegal or restricted

3.2 Account Creation

To place orders or access certain features of the Website, you may be required to create a user account (« Account »). When creating an Account, you agree to:

Provide accurate, current, and complete information
Maintain the accuracy and completeness of your Account information at all times
Update your information immediately if it changes
Not impersonate any other person or entity
Not create multiple accounts
Not use offensive, vulgar, or inappropriate usernames

3.3 Account Responsibilities

You are solely responsible for:

Maintaining the confidentiality of your Account credentials (username, password)
All activity that occurs under your Account, whether authorized by you or not
Notifying Perfuma immediately of any unauthorized use of your Account
Complying with all applicable laws when using your Account

Perfuma is not liable for any loss or damage arising from your failure to protect your Account credentials or to notify us of unauthorized use.

3.4 Right to Refuse or Terminate Accounts

Perfuma reserves the right to refuse to create an Account or to terminate an existing Account at any time, in our sole discretion, without providing a reason, particularly if we believe the Account holder has violated these Terms or any applicable law.

4. USER ACCOUNTS AND ACCOUNT SECURITY

4.1 Account Data

Your Account may contain personal information, order history, preferences, and communications. You are responsible for maintaining the security and confidentiality of this information.

4.2 Password Protection

You must protect your Account password and any other login credentials. We recommend using a strong password containing a combination of letters, numbers, and special characters. You agree not to share your credentials with any third party.

4.3 Unauthorized Access

If you suspect unauthorized access to your Account or security breach, you must notify us immediately at the contact information provided in Section 23 of these Terms.

4.4 Account Closure

You may request closure of your Account at any time by contacting us through the methods specified in Section 23. Upon closure, your Account data will be deleted or archived in accordance with our Data Retention Policy and applicable law.

5. USE OF WEBSITE

5.1 Permitted Use

You agree to use the Website only for lawful purposes and in compliance with all applicable Moroccan laws and regulations. You agree not to:

Use the Website to violate any law or regulation
Engage in any form of illegal, fraudulent, or unauthorized activity
Harass, defame, threaten, or abuse any person or entity
Infringe on the intellectual property rights of Perfuma or any third party
Transmit viruses, malware, or any harmful code
Attempt to gain unauthorized access to the Website or its systems
Use automated tools (bots, scrapers, crawlers) to extract data without permission
Bypass or circumvent any security measures
Attempt to reverse engineer or decompile any software or content
Collect personal information about other users without consent
Interfere with the normal operation of the Website
Create a false or misleading impression about products or services
Engage in any form of spam or unsolicited communications

5.2 License Grant

Perfuma grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial purposes only. This license does not include the right to:

Modify, adapt, or create derivative works based on the Website or its content
Reproduce, distribute, or publicly display the Website or its content
Sublicense, resell, or transfer your rights to use the Website
Use the Website for any commercial purpose without prior written consent

5.3 Restrictions on Content Use

All content on the Website, including text, images, videos, product descriptions, and graphics, is the exclusive property of Perfuma or its content providers and is protected by intellectual property laws. You may view and download content for personal use only. Reproduction, distribution, modification, or public display of content without written permission is strictly prohibited.

5.4 Acceptable Use Standards

You acknowledge that your use of the Website must be appropriate and in accordance with the terms of this Agreement. Perfuma may, in its sole discretion, suspend or terminate your access to the Website if we determine that your use violates these Terms or any applicable law.

6. PRODUCTS AND SERVICES

6.1 Product Descriptions

We strive to ensure that all product descriptions, images, prices, and information displayed on the Website are accurate and current. However, we do not warrant that:

Product descriptions are error-free or completely accurate
Images or graphics exactly represent the products as they appear in person
All product specifications and characteristics are listed

Product descriptions are for informational purposes only and do not constitute a contractual offer to sell. Small variations in color, size, scent composition, or appearance may occur due to photography lighting, screen display settings, manufacturing variations, or natural differences in fragrance oils.

6.2 Product Availability

All Products are offered subject to availability. While we maintain current stock information to the best of our ability, occasional stock discrepancies may occur. If a Product ordered is unavailable, we will notify you as soon as possible and offer alternatives or refund options.

6.3 Age Restrictions

Certain Products may be age-restricted or have usage recommendations. You are responsible for ensuring that any Products you purchase are appropriate for your age and intended use. Some products may contain ingredients that could be harmful to minors, pregnant women, or individuals with certain allergies or sensitivities.

6.4 Liability for Product Information

Perfuma is not liable for any allergic reactions, skin sensitivities, or adverse health effects resulting from the use of Products. We recommend performing a patch test on a small area of skin before full application. If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional.

6.5 Product Modifications

We reserve the right to modify, update, or discontinue any Products at any time without notice. If Products are modified to comply with safety requirements or applicable law, we will make reasonable efforts to notify affected customers.

7. ORDERING AND CONTRACT FORMATION

7.1 Order Submission

When you place an Order through the Website, you are making a binding offer to purchase the selected Products on the terms and conditions specified. The Order process requires you to:

Review product information and pricing
Select quantities and options
Provide delivery address and contact information
Review your Order before submission

7.2 Order Review

Before submitting your Order, you must carefully review all information you have entered, including product selections, quantities, pricing, delivery address, and contact details. The Website will allow you to correct any errors before final submission. It is your responsibility to ensure all information is accurate and complete.

7.3 Contract Acceptance

A binding Contract is formed only when Perfuma sends you an Order Confirmation email containing:

Order number and date
Itemized list of Products ordered
Total price and payment method
Estimated delivery date
Terms and conditions of sale

This Order Confirmation email constitutes acceptance of your Order and formation of the Contract. Until you receive this confirmation email, no Contract exists, and we reserve the right to reject your Order for any reason without obligation to provide an explanation.

7.4 Right to Reject Orders

Perfuma reserves the right to refuse or cancel any Order, in our sole discretion, without providing a reason. Common reasons for rejection include:

Inaccurate or incomplete information provided by the customer
Suspected fraudulent activity or security concerns
Products unavailable or out of stock
Delivery address in an area where we do not ship
Payment authorization failure
Violation of these Terms

7.5 Order Confirmation

You will receive an Order Confirmation email at the email address provided during checkout. Please ensure you provide a valid, active email address. Failure to receive a confirmation email may indicate an issue with your submission. Contact us immediately if you do not receive confirmation within 24 hours of order submission.

8. PAYMENT AND PRICING

8.1 Pricing

All prices displayed on the Website are in Moroccan Dirhams (MAD) or such other currency as may be indicated at the time of purchase. Prices are subject to change at any time without notice; however, the price applicable to your Order is the price displayed at the time you submit your Order.

8.2 Pricing Components

The total price charged for your Order includes:

Base product price
Applicable taxes and duties (including VAT where applicable under Moroccan law)
Shipping and handling fees
Any additional charges disclosed during checkout

All prices are inclusive of applicable taxes unless otherwise stated. No hidden fees will be charged.

8.3 Payment Methods

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard)
Bank transfers
Mobile payment systems
Other payment methods as displayed on the Website at the time of purchase

8.4 Payment Authorization

By submitting payment information, you authorize Perfuma to charge your selected payment method for the full Order amount. You further authorize us to verify your payment information and to contact your financial institution if necessary to confirm the validity of your payment method.

8.5 One-Time Payment

All purchases through the Website are one-time payments. Perfuma does not offer installment plans, credit accounts, or recurring billing unless explicitly agreed in writing.

8.6 Failed Payments

If your payment is declined or fails to process:

Your Order will not be accepted
We will notify you of the payment failure
You may attempt to submit payment again with alternative payment method
Your personal information will not be charged without successful payment authorization

8.7 Payment Processing Time

Payment processing typically occurs within 24-48 hours of Order submission. Your bank or payment provider may take additional time to post the charge. Perfuma is not liable for delays in payment processing by financial institutions.

8.8 Currency Exchange

If you are making a payment in a currency other than MAD, your financial institution will apply its current exchange rate. Perfuma is not responsible for exchange rate fluctuations or additional fees imposed by your bank.

8.9 Tax Compliance

You are responsible for any taxes, duties, or fees imposed by your country of residence or destination country. Customs duties, import taxes, and VAT may apply to international shipments and will be your responsibility to pay.

9. DELIVERY AND SHIPPING

9.1 Shipping Method and Timing

Orders are shipped via standard courier service to the delivery address you provide. Estimated delivery times are provided at checkout but are not guaranteed. Delivery timeframes depend on:

Order processing time (typically 1-3 business days)
Courier transit time
Customs clearance (for international shipments)
Weather or other force majeure events

9.2 Shipping Costs

Shipping costs are calculated based on:

Delivery destination
Order weight and dimensions
Shipping method selected
Any applicable fuel surcharges or extra fees

Shipping costs will be clearly displayed before you complete your purchase.

9.3 Delivery Address

You are responsible for providing an accurate, complete delivery address. Perfuma is not liable for:

Orders delivered to incorrect addresses due to inaccurate information you provided
Orders that cannot be delivered due to an invalid or incomplete address
Damage or loss occurring after delivery to the address you specified

If your delivery address changes after placing an Order, contact us immediately. We will attempt to update the address if the Order has not yet been dispatched, but cannot guarantee success.

9.4 Proof of Delivery

Once your Order has been dispatched, you will receive a tracking number via email. You are responsible for tracking your shipment and receiving delivery at the specified address. Delivery is considered complete when the courier leaves the package at your address or when you accept delivery.

9.5 Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

Notify us within 48 hours of delivery (or discovery of loss) with photographic evidence
Retain the original packaging and contents
Provide tracking information and courier details
Follow our replacement or refund procedures as outlined in Section 11

Perfuma will work with the courier to investigate and resolve damage or loss claims. However, once a package is delivered to your address, Perfuma’s responsibility for the goods is transferred to you.

9.6 Refusal of Delivery

If you refuse delivery of your Order, the package will be returned to our facility at your expense. Upon receipt of the returned goods, we will process your refund in accordance with Section 11 (Returns and Refunds).

9.7 International Shipping

For international shipments, you are responsible for:

Paying any customs duties, import taxes, or VAT
Understanding the import regulations of your country
Completing any required customs documentation
Any additional costs incurred due to customs clearance delays

Perfuma is not liable for delays caused by customs processing or denial of entry by customs authorities.

10. RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

10.1 Statutory Right of Withdrawal

In accordance with Law No. 31-08 (Consumer Protection Law) and Law No. 53-05 (Electronic Commerce Law), as a consumer purchasing through distance communication, you have the right to withdraw from your purchase (cancel your Contract) within seven (7) calendar days from the date you receive the Products.

10.2 Exercise of Right

To exercise your right to withdraw, you must notify Perfuma in writing within the 7-day withdrawal period. Notification may be made by:

Email: info@perfumaessence.com
Post: Perfuma, Temara, Rabat-Salé-Kénitra, Morocco
Contact Form: https://perfumaessence.com/contact/
Telephone: +212 663 566 844

Your notification must clearly state:

Your name and contact information
Your Order number
The date you received your Order
Your request to withdraw from the purchase

10.3 Withdrawal Confirmation

Upon receipt of your withdrawal notification, we will send you a confirmation email acknowledging your request and explaining the next steps for return of the Products.

10.4 Return of Products

After withdrawing from your purchase, you must return the Products to us at your own expense within thirty (30) days of notifying us of your withdrawal. Products must be:

Unused and in original condition
In original packaging with all accessories, documentation, and labels intact
Not damaged due to your handling (minor wear from inspection is acceptable)

Perfuma will provide return shipping instructions upon confirmation of your withdrawal.

10.5 Refund Processing

Once we receive your returned Products and confirm they meet the return conditions:

We will process your refund within fourteen (14) business days
Refunds will be credited to your original payment method
Refund amount = total purchase price – any non-refundable fees or costs
You will receive a refund confirmation email

10.6 Non-Returnable Items

The right to withdraw does NOT apply to:

Products that have been opened, used, or applied (even partially)
Products where seals or protective wrapping have been broken or tampered with
Products damaged due to mishandling by you
Products that have deteriorated due to improper storage or care

However, under Moroccan law, you may still have consumer protection rights if Products are defective or do not conform to descriptions. See Section 11 for details.

10.7 Costs of Withdrawal

You bear the cost of return shipping
Perfuma bears the cost of return postage for refunded Products
We will not deduct return shipping costs from your refund, provided you follow proper return procedures

10.8 Withdrawal Does Not Apply to Certain Services

The 7-day withdrawal right does NOT apply to:

Services that have been fully performed before the withdrawal period expires
Personalized consultations or custom fragrance recommendations
Digital content that has been downloaded or accessed

11. RETURNS, REFUNDS, AND COMPLAINTS

11.1 Return Policy Overview

In addition to your legal right to withdraw (Section 10), we offer the following return and refund policy for Products that are defective, damaged, or do not conform to product descriptions.

11.2 Defective or Non-Conforming Products

If you receive a Product that is:

Defective or faulty
Damaged upon arrival (not due to your mishandling)
Significantly different from the description provided on the Website
Missing components or accessories

You may request:

Replacement of the Product with an identical item
Repair of the Product (if applicable)
Refund of the purchase price for that Product

11.3 Defect Notification Period

You must notify us of defects or non-conformity within fourteen (14) days of receiving the Product. Notification must include:

Your Order number
Detailed description of the defect or non-conformity
Photographs or video evidence of the issue
Your preferred remedy (replacement, repair, or refund)

11.4 Return Procedures for Defective Products

To return a defective Product:

Contact us with defect details at info@perfumaessence.com
Await our return shipping instructions
Pack the Product securely in its original packaging (if available)
Include your Order number and return authorization code
Ship the Product to the address we provide
Retain shipping tracking information

11.5 Refund for Non-Conforming Products

Once we receive your returned Product and confirm it is defective or non-conforming:

If due to our error or defective goods: You are entitled to a full refund or replacement, and we will reimburse your return shipping costs
If due to manufacturer defect: We will arrange warranty claim with the manufacturer, if applicable
Refund will be processed within fourteen (14) business days to your original payment method

11.6 General Complaints and Customer Service

For any complaints, concerns, or disputes regarding your purchase or our Products and Services:

First Step – Direct Communication: Contact our customer service team:

Email: info@perfumaessence.com
Telephone: +212 663 566 844
Contact Form: https://perfumaessence.com/contact/

Response Timeline: We will acknowledge your complaint within forty-eight (48) hours and provide a substantive response within seven (7) business days.
Documentation: Provide as much detail as possible, including:

Order number and date
Product details
Description of the issue
Supporting photographs or documentation
Your preferred resolution

11.7 Escalation and Dispute Resolution

If you are not satisfied with our response to your complaint, you may:

Request escalation to our management team
File a complaint with the Moroccan Consumer Protection Authority
Seek dispute resolution through the mechanisms outlined in Section 22

11.8 Non-Refundable Items

The following are NOT refundable or returnable:

Products that have been opened, applied, or used
Products with broken seals or tampered packaging
Products purchased during clearance or final sale events (if clearly marked)
Shipping charges (unless the error was ours)
Gift cards or promotional credit (non-refundable once issued)

12. INTELLECTUAL PROPERTY RIGHTS

12.1 Ownership of Content

All content on the Website, including but not limited to:

Logos, trademarks, and brand names
Product photographs and images
Product descriptions and copy
Design, layout, and graphics
Software, code, and functionality
Marketing materials and promotional content
Videos and multimedia content
Articles, blogs, and written content

…are the exclusive property of Perfuma or our licensed content providers and are protected by Moroccan and international intellectual property laws.

12.2 Trademark Protection

The names « Perfuma, » the Perfuma logo, and any associated trademarks, service marks, and trade dress are the exclusive property of Perfuma and may not be used without our written permission.

12.3 Limited License for Personal Use

Perfuma grants you a limited, non-exclusive, non-transferable license to view and download Website content for personal, non-commercial use only. This license does NOT permit you to:

Reproduce or print content for distribution
Create derivative works or modify content
Republish or display content on other websites or platforms
Use content for commercial purposes
Remove or alter any proprietary notices or attribution

12.4 Hyperlinks to Website

You may link to the home page of the Website (https://perfumaessence.com/) for personal, non-commercial purposes, provided that:

The link does not imply endorsement by or partnership with Perfuma
The link does not misrepresent our relationship
The linking website does not contain illegal, offensive, or inappropriate content
The linking website does not compete with or defame Perfuma
You do not frame or replicate Website pages
You do not use the Perfuma logo or trademarks without permission

You may not link to any page other than the home page without written permission.

12.5 Intellectual Property Infringement

If you believe any content on the Website infringes your intellectual property rights, you may file a complaint with Perfuma by contacting:

Email: info@perfumaessence.com

Please provide:

Your name and contact information
Detailed description of the infringing content
Description of your intellectual property right
Explanation of how your rights are being infringed
Copies of relevant copyright, trademark, or patent registrations

13. USER-GENERATED CONTENT

13.1 Accounts and Uploads

Your Account may allow you to upload, post, or contribute content (« User Content »), including:

Product reviews and ratings
Images or photographs
Comments or feedback
Messages or communications
Any other information you choose to share

13.2 Responsibility for User Content

You are entirely responsible for all User Content you upload or post. You acknowledge and agree that:

User Content must be accurate, truthful, and not misleading
You own or have rights to all User Content you upload
User Content does not infringe any third-party intellectual property or privacy rights
User Content does not contain illegal, offensive, or harmful content
You indemnify Perfuma against any claims arising from your User Content

13.3 Prohibited User Content

You agree NOT to upload or post content that:

Violates any law or regulation
Infringes on intellectual property rights
Invades privacy or reveals private information
Defames, harasses, or abuses any person
Contains viruses, malware, or harmful code
Is obscene, pornographic, or sexually explicit
Promotes violence, discrimination, or illegal activity
Contains false or misleading information
Impersonates another person or entity

13.4 License Grant for User Content

By uploading or posting User Content to the Website, you grant Perfuma a:

Royalty-free license to use, reproduce, display, and distribute your User Content
Perpetual license (lasting indefinitely)
Worldwide license covering all territories
Right to modify your content for formatting, presentation, or legal compliance
Right to use for promotional purposes without compensation or attribution to you

This license survives termination of your Account or these Terms.

13.5 Use of Feedback and Suggestions

In accordance with your preferences indicated in our website information, we may use any feedback, suggestions, comments, or recommendations you provide regarding our Products or Services for any purpose, including product development and improvement, without compensation or attribution to you.

13.6 Our Right to Remove Content

Perfuma reserves the right, in its sole discretion, to:

Refuse to post any User Content
Remove or modify any User Content without notice or explanation
Suspend or terminate your access if we determine your content violates these Terms
Disclose your information if required by law to investigate violations

13.7 No Obligation to Review

Perfuma has no obligation to monitor, review, or moderate User Content. We are not responsible for any User Content posted by other users, and we do not endorse or guarantee the accuracy of User Content.

14. LIMITATION OF LIABILITY

14.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, PERFUMA MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING:

The Website, Products, or Services
Accuracy, completeness, or reliability of information
Fitness for a particular purpose
Non-infringement of intellectual property rights
Availability or uninterrupted operation of the Website
Quality or performance of Products or Services

ALL PRODUCTS AND SERVICES ARE PROVIDED « AS IS » AND « AS AVAILABLE » WITHOUT WARRANTY OF ANY KIND.

14.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY MOROCCAN LAW, PERFUMA SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Lost profits, lost revenue, or lost business opportunity
Loss of data or information
Damage to reputation or goodwill
Any damages arising from:
Your use of or inability to use the Website
Unauthorized access to your Account
Errors or inaccuracies in content
Any products or services obtained through the Website
Third-party links or content
Force majeure events

14.3 Cap on Liability

In any case, Perfuma’s total liability to you for any claims arising from these Terms or your use of the Website shall not exceed the amount you paid for the specific Product or Service giving rise to the claim.

14.4 Consumer Protection Rights

Nothing in these Terms limits or excludes any rights you have as a consumer under Law No. 31-08 (Consumer Protection Law) or other mandatory consumer protection laws in Morocco. If any limitation of liability in these Terms is found to violate Moroccan law, such limitation will be voided to the extent required by law.

15. INDEMNIFICATION

15.1 Indemnity Obligation

You agree to indemnify, defend, and hold harmless Perfuma, its officers, employees, agents, and successors from any and all claims, damages, losses, liabilities, and expenses (including attorney’s fees and costs) arising from or related to:

Your use of the Website or Products
Your violation of these Terms
Your violation of any law or third-party rights
Your User Content
Your interactions with other users
Any injury or damage caused by Products purchased through the Website

15.2 Defense at Your Expense

You will, at your own expense, defend Perfuma against any third-party claims covered by this indemnification clause.

16. PRIVACY AND DATA PROTECTION

16.1 Personal Data Collection

Perfuma collects and processes personal data in accordance with Law No. 09-08 on the Protection of Personal Data and under the supervision of the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).

16.2 Data Collected

We collect personal data including:

Name, address, email, and telephone number
Payment information (credit card, bank account)
Account login credentials
Purchase history and order information
Browsing behavior and preferences
Customer service communications
Marketing preferences and opt-in/opt-out selections

16.3 Purpose of Data Processing

We use your personal data for:

Processing and fulfilling your Orders
Customer service and support
Fraud detection and prevention
Marketing and promotional communications (if you opt in)
Website improvement and analysis
Legal compliance and regulatory requirements
Protecting Perfuma’s rights and interests

16.4 Legal Basis for Processing

We process your personal data on the following legal bases:

Contract execution – Processing necessary to fulfill your Order
Legal obligation – Compliance with Moroccan law
Legitimate interest – Operating the Website and business
Consent – For marketing and non-essential communications (opt-in basis)

16.5 Data Sharing

We do NOT sell your personal data to third parties. However, we may share your data with:

Payment processors and financial institutions (for payment processing)
Courier services (for delivery)
Cloud hosting providers (for data storage)
Customer service platforms
Legal advisors and authorities (if required by law)

16.6 Data Retention

We retain your personal data for:

Account information – Duration of your Account plus 3 years after closure
Order information – Minimum 10 years (as required by Moroccan tax law)
Marketing data – Until you unsubscribe or opt-out
Website analytics – Up to 24 months (aggregated and anonymized)

16.7 Your Data Protection Rights

Under Law No. 09-08, you have the right to:

Access your personal data
Rectification if your data is inaccurate or incomplete
Erasure of your data (subject to legal retention requirements)
Restrict processing of your data
Data portability in a structured, commonly used format
Object to certain types of processing
Lodge a complaint with the CNDP

To exercise these rights, contact us at the email or address provided in Section 23.

16.8 Data Security

We implement appropriate security measures to protect your personal data, including:

Encrypted data transmission (SSL/TLS)
Secure password storage (hashing and salting)
Access controls and authentication
Regular security audits and updates
Staff training on data protection

However, no system is completely secure. We cannot guarantee absolute security of your data. You use the Website at your own risk.

16.9 Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the CNDP within reasonable timeframe as required by Law No. 09-08.

16.10 Privacy Policy

For comprehensive information about our data processing practices, please refer to our separate سياسة الخصوصية available on the Website.

17. COOKIES AND TRACKING

17.1 Cookie Use

The Website uses cookies and similar tracking technologies to:

Maintain login sessions
Remember your preferences
Analyze website usage and traffic
Improve Website functionality
Deliver targeted marketing (with your consent)

17.2 Cookie Categories

We use:

Essential cookies – Required for Website function (no consent needed)
Performance cookies – For analytics and improvement (consent required)
Marketing cookies – For targeted advertising (consent required)
Third-party cookies – From analytics and advertising partners

17.3 Cookie Consent

Your browser will display a cookie consent banner upon first visit. You may:

Accept all cookies
Reject non-essential cookies
Customize cookie preferences

Refusing cookies may limit Website functionality.

17.4 Cookie Management

You can control cookies through:

Browser settings (enable/disable cookies)
Browser extensions (third-party cookie managers)
Cookie preferences on our Website

Clearing your browser cookies will remove stored cookie data.

18. THIRD-PARTY LINKS AND CONTENT

18.1 External Links

The Website may contain links to third-party websites, products, services, and content that are not operated by Perfuma. These links are provided for your convenience only.

18.2 No Responsibility for Third-Party Content

Perfuma is NOT responsible for:

Accuracy or legitimacy of third-party websites
Products or services offered by third parties
Content on linked websites
Availability or functionality of external links
Your interactions with third parties
Violations of laws on third-party websites

18.3 No Endorsement

Links to third-party websites do NOT imply:

Endorsement by Perfuma
Partnership or affiliation with Perfuma
Approval of products, services, or practices
Recommendations to use third-party services

18.4 Terms and Privacy Policies

When visiting linked websites, you are governed by their terms and conditions and privacy policies. Review their policies before providing personal information or making purchases.

18.5 Your Risk

Your use of third-party websites and services is entirely at your own risk. Perfuma is not liable for any loss, damage, or disputes arising from your interaction with third parties.

19. PROMOTIONAL OFFERS, CONTESTS, AND SWEEPSTAKES

19.1 Promotional Campaigns

Perfuma may offer promotional discounts, special offers, and limited-time deals through the Website. These promotions are subject to:

Specific terms and conditions displayed with each promotion
Validity and expiration dates
Applicable restrictions and limitations
Coupon or code requirements

19.2 Contests and Sweepstakes

Perfuma may periodically conduct contests, sweepstakes, giveaways, and similar promotional activities. These are governed by specific rules and terms disclosed at the time of the promotion.

19.3 Eligibility

You must meet all eligibility requirements to participate in promotions, contests, or sweepstakes, which typically include:

Minimum age requirement (18 years)
Residency in Morocco or specified jurisdictions
No previous violation of Perfuma’s terms or policies
Compliance with Moroccan law on promotional activities

19.4 Prize Terms

Any prizes or awards are subject to:

Verification of eligibility
Tax compliance (winner is responsible for applicable taxes)
Prize fulfillment terms and timing
Non-transferability of prizes (unless stated otherwise)
No cash alternative or prize substitution

19.5 Modifications

Perfuma reserves the right to:

Modify promotional terms with notice
Cancel or suspend promotions
Disqualify participants for violations

20. MODIFICATIONS TO TERMS

20.1 Right to Modify

Perfuma reserves the right to modify these Terms at any time. Modifications are effective immediately upon posting to the Website.

20.2 Notification of Changes

We will:

Update the « Last Updated » date at the top of these Terms
Provide notice of material changes via email (if you have an Account)
Make reasonable efforts to notify you of significant changes

20.3 Acceptance of Modifications

Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. If you do not agree with changes, you must cease using the Website.

20.4 Legal Changes

If modifications are required to comply with new laws or regulations, they will be effective immediately without notice.

21. TERMINATION OF ACCOUNT

21.1 Account Termination by User

You may request termination of your Account at any time by contacting us at the information provided in Section 23. Upon termination:

Your Account will be deactivated
Your Account data will be retained or deleted per our Data Retention Policy
You will no longer have access to Account features

21.2 Account Termination by Perfuma

Perfuma may suspend or terminate your Account, in our sole discretion, without notice or explanation, if we determine that:

You have violated these Terms
You have engaged in illegal activity
Your Account poses a security or fraud risk
You have harassed staff or other users
Other conduct justifies termination under our policies

21.3 Effect of Termination

Upon Account termination:

All rights and licenses granted are revoked
Your access to the Website is immediately terminated
You remain liable for charges incurred prior to termination
Outstanding Orders will continue to be processed and fulfilled
Data retention policies continue to apply

21.4 Survival Clause

Sections that reasonably should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, Privacy, and Governing Law) will remain in effect.

22. GOVERNING LAW AND DISPUTE RESOLUTION

22.1 Governing Law

These Terms and Conditions, and all related matters, including the formation, interpretation, and enforcement of your Agreement with Perfuma, are governed by the laws of Morocco, without regard to conflict-of-laws principles.

The following Moroccan laws specifically apply:

Law No. 31-08 – Consumer Protection Law
Law No. 53-05 – Electronic Commerce Law
Law No. 09-08 – Personal Data Protection Law
Commercial Code (Law No. 15-95)
Civil Code

22.2 Jurisdiction and Venue

You agree that:

Any disputes shall be subject to the jurisdiction of Moroccan courts
Competent courts are located in Rabat, Morocco
You waive any objection to venue or inconvenient forum
Moroccan courts have exclusive jurisdiction over disputes

22.3 Informal Resolution

Before filing a formal dispute, we encourage you to:

Contact Customer Service – Explain your complaint
Provide Documentation – Submit relevant information and evidence
Allow Resolution Time – Give Perfuma 7 business days to respond
Negotiate – Work toward mutually acceptable resolution

22.4 Formal Dispute Resolution

If informal resolution fails, you may:

File a complaint with the Moroccan Consumer Protection Authority – The competent governmental consumer protection agency may investigate your complaint
Seek mediation – A neutral third party may help facilitate resolution
Pursue litigation – File a lawsuit in Moroccan courts

22.5 Consumer Protection Agency

Morocco Consumer Protection Authority:

Government agency responsible for consumer protection
May investigate violations of consumer protection laws
Can impose sanctions on non-compliant businesses
Consumers may file complaints at no cost

22.6 Limitation Period

Claims against Perfuma must be filed within:

2 years for consumer claims under Law No. 31-08
3 years for general contractual disputes
10 years for commercial disputes

Claims filed after expiration of applicable limitation periods will be barred.

22.7 Severability

If any provision of these Terms is found to be unenforceable by a court, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is impossible, it will be severed. All other provisions remain in full force.

22.8 Class Action Waiver

To the extent permitted by Moroccan law, you agree that disputes must be brought in your individual capacity and NOT as part of any class action, collective action, or group proceeding.

23. CONTACT INFORMATION

For questions about these Terms & Conditions, to exercise your rights, or to file complaints, contact Perfuma through any of the following methods:

Email:

info@perfumaessence.com

Telephone:

+212 663 566 844

Mailing Address:

Perfuma
Temara, Rabat-Salé-Kénitra
Morocco

Website Contact Form:

تواصل معنا

Hours of Availability:

Response times to inquiries:

Email: Within 48 hours (business days)
Telephone: During business hours (to be specified)
Contact Form: Within 48 hours (business days)

FINAL NOTES

Language: These Terms are provided in English. If a translated version is provided in Arabic or French, the English version shall prevail in case of discrepancies.

Entire Agreement: These Terms, together with our Privacy Policy and any other terms referenced herein, constitute the complete and exclusive agreement between you and Perfuma regarding the Website and Products, and supersede all prior or contemporaneous agreements, understandings, or negotiations.

No Waiver: Perfuma’s failure to enforce any provision of these Terms does not constitute a waiver of such provision or any other provision. Failure to exercise a right does not waive future exercise of that right.

Electronic Communications: By using the Website, you consent to receive electronic communications from Perfuma, including confirmation emails, notifications, and marketing messages (unless you opt-out).

Interpretation: In these Terms, « including » means « including without limitation. » Headings are for convenience only and do not affect interpretation. The use of « or » is not exclusive.

ACKNOWLEDGMENT:

By accessing this Website, creating an Account, or placing an Order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

Last Updated: January 2026
Effective Date: January 2026

For the most current version of these Terms & Conditions, please visit the Website regularly.